NYSRDA Code of Ethics:

• Members shall abide by the Articles of Incorporation and the Bylaws of the Association.
  
  
• Members shall develop and encourage the practice of high standards of personal and professional conduct among themselves.
  
  
• Members shall promote open and honest communication amongst themselves, customers, vendors, and the community.
  
  
• Members shall provide high-quality rental goods and services to their customers and to the community in which they live.
  
  
• Members shall treat employees and customers with the respect they want and deserve.
  
  
• Members shall uphold and improve the integrity of the industry by affirmations of truth and fairness, by building good will, and by providing beneficial goods and services to customers and others concerned with the industry.
  
  
• Members shall not inaccurately report a competitors business practices that would negatively affect that competitor or the industry.
  
  
• Members shall provide opportunities for the interchange of experiences, opinions and knowledge through meetings, discussions and publications, for the improvement of the industry, for the benefit of customers, suppliers and the community.
  
  
• Members shall provide and maintain a clean and orderly place of business that is inviting to their customers.
  
  
• Members shall maintain inventory in such a fashion that results in clean, safe, and quality product available for customer rental.
  
  
• Members shall establish and maintain prices of their products and services for economy, convenience, and benefit to their customers while obtaining a reasonable profit for themselves.
  
  
• Members shall recruit employees of other members only during an employee’s personal time and never on or about the premises of other members. In addition, members shall not recruit other members’ employees with the intention of damaging that members business.
  
  
• Members who successfully recruit the employee[s] of another member shall insist that the employee[s] return all confidential and proprietary, information, including customer lists, to the former employer without making use of any such information.
  
  
• Members shall promote the purpose and effectiveness of the rental industry by any and all means consistent with the public interest.
  
  
• Members shall adhere to the collection practices set fourth in the FDCPA (Fair Debt Collection Practices Act).